General Questions
This depends on your choice of home. If you’re opting for one of our traditional rental properties, none of the bills will be included in your rent. If, however, you’re interested in one of our house in multiple occupation (Co-living) offerings, the rental price will include gas, water, electric, internet and Council Tax bills.
You can book a viewing through our website. We offer in-person viewings at the property as well as virtual viewings for added convenience.
- Find your preferred property from our listings.
- Submit an online application form.
- We will carry out affordability and background checks.
- Once approved, you will receive your tenancy agreement to sign.
- After signing, we will arrange your move-in date and key collection.
You will need to provide a valid form of identification (passport or driving license), proof of income (such as payslips or an employment contract), and a UK-based guarantor if required. Additional documents may be requested during the referencing process.
Yes, if you do not meet the income criteria, you can provide a UK-based guarantor. They must pass affordability checks and sign a separate agreement confirming their responsibility for covering rent if needed.
Moving in
Once your application is approved and your tenancy agreement is signed, we will confirm your move-in date. This is typically arranged within a few days, depending on property availability and referencing completion.
Most of our properties come fully furnished, including essential furniture such as beds, wardrobes, sofas, and kitchen appliances. Some traditional lets may offer unfurnished options. Please check the specific property listing for details.
For co-living properties, all utilities, including electricity, water, heating, and council tax, are included in your rent. In traditional lets, utilities are not typically included, so you will need to arrange them separately.
If utilities are not included in your rent, you will need to contact utility providers to set up accounts at your new home.
Once your tenancy agreement is signed and your first payment has been received, we will arrange for key collection.
Living in the Property
You can report maintenance issues by downloading the resident app from the app store to log your requests.
Rent payments are made via direct debit or bank transfer. Details on payment methods and due dates will be provided in your tenancy agreement.
Pets are allowed in some of our self-contained apartments but are not permitted in co-living properties. Please check with our team to confirm pet policies for your specific property.
Subletting is not allowed under our tenancy agreements. If you need to move out before the end of your contract, please contact our team to discuss your options.
If you lose your keys, contact our property management team immediately. A replacement key may be available for collection, or a locksmith may be required at your expense.
Tenancy Terms and Renewals
At the end of your tenancy, you must ensure the property is returned in the same condition as when you moved in, allowing for fair wear and tear. Any outstanding rent, cleaning, or damage costs will need to be settled. Once the final inspection is complete, your deposit (if applicable) will be returned in line with deposit protection regulations.
Yes. We will contact you before your tenancy ends to discuss renewal options. If you wish to extend your tenancy, please let us know as early as possible.
The notice period depends on your tenancy agreement. Typically, we require at least one month’s written notice before your tenancy end date. Please check your contract or contact our team for specific details.
If you would like to transfer to another Ocasa property, please contact us to check availability. We may be able to arrange a smooth transition between properties, subject to affordability checks and a new tenancy agreement.
To renew your tenancy, simply contact our team before your contract ends. We will review your current tenancy, discuss renewal options, and provide an updated agreement for you to sign.
Ending the Tenancy
Before moving out, you should ensure the property is clean and returned in the same condition as when you moved in, allowing for fair wear and tear. You will need to remove all personal belongings, return the keys, and settle any outstanding payments. A final inspection will be conducted, and any deductions will be communicated to you.
If a traditional deposit was paid, it will be returned within 10 to 14 days after the final inspection, provided there are no deductions for damages or unpaid rent. If you used a No Deposit Option, you will be informed of any charges due at the end of the tenancy.
Yes, a final inspection will be carried out after you move out. This will assess the condition of the property and compare it to the check-in inventory. Any required deductions for damages or cleaning will be communicated before your deposit is processed.
If there are damages, cleaning charges, or unpaid rent, the cost will be deducted from your deposit (if applicable). If you used a No Deposit Option, you will be billed for any outstanding charges. If there is a dispute, the case may be referred to an independent adjudicator.
Additional Information
Parking availability varies by property. Some locations offer on-site parking, while others may have nearby public or permit-based parking. Please check the specific property listing or contact our team for more details.
Yes, we organise community events in select co-living properties to help residents connect and engage. Events may include social gatherings, networking meetups, or fitness sessions. Keep an eye on tenant communications for upcoming events.
